Terms and Conditions

Last Updated: October 14, 2025

1. Agreement to Terms

By accessing or using the KELYN Technologies website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access our services.

2. Services

KELYN Technologies provides enterprise IT solutions, including but not limited to:

• Data protection and backup solutions (Datastor)
• Cloud migration and management services
• Recovery and disaster recovery services (Recovery Co-Pilot/RECO)
• Microsoft 365 backup and security (Microsoft Backup)
• IT infrastructure and hardware solutions
• 3D visualization and collaboration tools
• Managed IT services
• Cybersecurity solutions

3. User Accounts

Account Creation

• You may be required to create an account to access certain services
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account

Account Security

• You must immediately notify us of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for any illegal or unauthorized purpose

5. Intellectual Property

Our Content

All content, features, and functionality on our website and services are owned by KELYN Technologies and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a license to use, modify, and display that content solely for the purpose of providing our services.

6. Service Level Agreements

Specific service level commitments are outlined in individual service agreements. Our standard commitments include:

• 99.9% uptime for critical services
• 24/7 US-based support
• Response time guarantees based on severity level
• Regular backup and disaster recovery testing

7. Payment Terms

Pricing

• Prices are subject to change with notice
• Custom pricing is available for enterprise clients
• Government contract pricing follows applicable regulations

Billing

• Services are billed according to agreed-upon terms
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment

8. Warranties and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Services are provided "AS IS" without warranties of any kind
• We do not warrant uninterrupted or error-free service
• We are not responsible for third-party service failures
• We disclaim all implied warranties of merchantability and fitness for a particular purpose

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for data loss (except as specified in service agreements)

10. Government Contract Terms

For government clients, additional terms apply:

• Federal Acquisition Regulation (FAR) clauses are incorporated by reference
• Defense Federal Acquisition Regulation Supplement (DFARS) clauses apply where applicable
• Compliance with agency-specific requirements
• Security and privacy requirements per government standards

11. Contact Information

12. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.